Continuouslyidentifyworkprocessimprovements. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. you will play a key role to craft a holistic customer experience that is easy-to-use, trustworthy . It took me 2 weeks for the recruitment process. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. In this Role, you’ll get to: Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat)  Understand and deliver business strategies and improve customer services through the execution of self-serviceAccountable for meeting individual (KPIs) and team goalsContinuously identify work process improvements and communicate to Team Leaders and (or) ManagerWhat you’ll Need to Succeed:MUST have a good command of spoken and written ENGLISH language and be a Native Thai.Immaculate telephone manners and communication skills.Excellent listening skills, critical-thinker with attention to detail.Minimum typing speed of 35 words per minute.Toeic score 700 and aboveWilling to work on rotating shifts (8:00 AM – 11:00 PM including weekends and public holidays)Ability to work in both a team environment and autonomously.Demonstrate a high degree of integrity and confidentiality.It’s Great if you have:At least 1 year of working experience in the related field would be desirable although fresh graduates are welcomed to apply. 208 Digital Marketing Manager Jobs in Kahului, HI hiring now with salary from $71,000 to $138,000 hiring now. Some of their tasks include: Interacting with customers. What do you know about this role? If you are looking for a rewarding and exciting career in customer service, we want you! High-quality seeds ensure better and more productive crops, which is why farmers invest in them. Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. The Opportunity:A Customer Experience Specialist is expected to champion customer satisfaction by demonstrating the highest level of professionalism, listening and engaging with the customer, and providing an individualized solution that suits their needs. All Rights Reserved. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Customer Experience Specialist - English Team MCF-2022-0024174. The process took 1 day. Solid knowledge of the platforms and methods for client participation online. A customer experience coordinator will be responsible for: Creating a positive brand image. Get email updates for new Customer Experience Specialist jobs in Kuala Lumpur, Federal Territory of . Obtain a degree: To become a customer experience specialist you need to obtain a bachelor’s degree in marketing, communications, advertising, business management, or a similar subject. Customer Experience Specialist Jobs in Budapest, Hungary, Data and Analytics Jobs in Budapest, Hungary, To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email), Understand and deliver business strategies and improve customer services through the execution of self-service, Accountable for meeting individual and team goals (KPIs), Continuously identify work process improvements and communicate to Team Leaders and (or) Manager. Customer Experience Specialist (Former Employee) - TRX - February 10, 2022. Description. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. Agoda is an online travel booking platform for accommodations, flights, and more. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Etisal EG - New Cairo, Cairo 16 days ago. Anonymous Interview Candidate in Kuala Lumpur, I applied through a recruiter. Arrange face-to-face and online meetings with clients. Agoda’s Customer Support Team understands that travel can be an ever-changing environment. And the hiring manager was friendly. Report discriminatory job ad to TAFEP. See all Careers and Jobs at Agoda Company Pte. Today's top 3,000+ Customer Service Specialist jobs in Australia. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. - Great learning opportunities - Able to work with people from all of the world. By clicking “I agree”, you consent to the use of analytics and tracking cookies as described in our Cookies Policy. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Collaborate with other teams to improve brand recognition and customer service. First, online assessment. Click the link in the email we sent to to verify your email address and activate your job alert. . Apply - Written Assessment - Video Interview with the hiring manager. Analyticalthinkingandhighproblem-solvingskills. Get notified about new Customer Experience Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. WearelookingforindividualsthathaveanexcellentcommandofspokenandwrittenEnglish,Mandarin,andCantonese. You must invest some time in meetings or seminars with your customer service personnel to do this. Experienced in Solution . Good customer service skills and ability to explain technical features to non-technical customers/clients. The first two went well but was a little nervous on the video interview as it was my first interview in a very long time. We are looking for individuals that have an excellent command of spoken and written Indonesian and English. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Three stages of hiring process. Haha, Quite easy but still need to be prepared How well do you handle stress? That is why we provide in-person, real-time help around the clock and in 38 languages. Senior Specialist - Short-Term Rentals . This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda’s business performance. Agoda. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. That is why we provide in-person, real-time help around the clock and in 38 languages. They can use this to defuse the situation and increase the customer’s comfort. At least Bachelor Degree holder (at least D4 and S1 degree). CustomerserviceskillsAttentiveness,empathy,patienceandconsistency,persuasion,immaculatetelephonemannersandcommunicationskills. Second, video interview. No company can compete successfully without a great customer experience, thus demand for CX experts is also rising. Excellent command in . Understand and deliver business strategies and improve customer services through the execution of self-service. First was an online English written assessment, followed a call interview and lastly a video interview. Join our talent community to receive job updates. Perform office-based administrative duties whenever required. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. That is why we provide in-person, real-time help around the clock and in 38 languages. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Submit resume 2. Interview via screen. I interviewed at Agoda (Kuala Lumpur) in Jul 2022. Professionals in customer experience also use this product expertise to provide knowledgeable comments or offer advice when it is needed, which could increase customer happiness. All Careers and Jobs at Agoda Services Co., Ltd. See all Careers and Jobs at Agoda Services Co., Ltd. Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email). We also provide you with information about the salary you can earn as a customer experience specialist. - Can be quite stress at times due to high volume of calls. The interview was great and the interviewer asked me many relevant questions about the position I applied for. Analyze after-sales and support services, test ducts, and foster movements. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. Understand and deliver business strategies and improve customer service through the execution of self-service. Since they are the ones using your services, they can more accurately determine if they are effective or not. We are privately owned and have been delivering high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer . Organization: An organization’s capacity is its ability to keep track of a variety of responsibilities. CHAMPRO is a growing branded manufacturer & distributor of team sports equipment and apparel. You will be accountable for meeting individual (KPIs) and team goals. This year, we’ve continued the success of our very own programming competition with an even bigger and more successful 2022 edition. Communicate to Team Leaders and (or) Manager. Applied online through Agoda's career page. We highly recommend you to fill it to let the employer know you. . Behind the scenes, our cross-department team took on the mission of organizing the region’s biggest coding competition. Min. What is a customer experience specialist job description? Pekerjaan Agoda baharu ditambah setiap hari. Agoda.com is part of a Booking Holdings (Nasdaq:BKNG) company. No matter the issue, we present the best of Agoda’s values to each and every customer with multiple support channels and a strong desire to serve. (More). This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. Employment at Agoda is based solely on a person’s merit and qualifications. Kasrawy Group - Abu Rawash, Giza 1 day ago. MUST have a good command of spoken and written ENGLISH language and be a Native Thai. To control the escalation, an intervention should be made if this amount is exceeded. When managing complaints, customer service personnel frequently utilize problem-solving techniques since they must come up with answers that meet the needs of their clients. Agoda.com's network includes more than 950,000 accommodations worldwide. We are currently looking to recruit Customer Experience Specialists to be based in our Singapore office. For instance, a customer might enter your store and ask for assistance while another is on the phone with you. Based in Bangkok? Obtain customer testimonials: Engage with customers to acquire their opinions on the services you provide if you want to become an expert in the field of customer experience. agreed to Agoda applicants Privacy statement. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer’s experience. 2) Language assessment + typing test Agoda’s Customer Support Team understands that travel can be an everchanging environment. Central, Posted For you to be successful, you should enjoy the challenge of problem-solving and welcome the opportunity to find solutions in collaboration with our business partners. I interviewed at Agoda (Kuala Lumpur) in Sep 2022, It was great but they really need to learn how to answer calls, especially when we wanted to know the updates. Customer experience specialists can better understand their clients’ demands and give them a satisfying experience by using effective communication. Job description for Customer Experience Specialist - Vietnamese (Kuala Lumpur) at Agoda Services Co., Ltd . Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Communication: The capacity for clear and succinct information transfer is referred to as communication. You can unsubscribe at any time. Get to Know our Team: Agoda's Customer Support Team understands that travel can be an everchanging environment. 1) Reason for choosing Agoda. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.Entry level candidates who are passionate in customer service are also welcomed to apply. Share consumer feedback with the entire company as soon as you receive it. Hiring team is very friendly. Track technical problems, process documentation, consumer feedback, and complaints. Customer Experience Specialist. That is why we provide in-person, real-time help around the clock and in 38 languages. Business Outlook. Select Accept to consent or Reject to decline non-essential cookies for this use. You will be accountable for meeting individual (KPIs) and team goals. These are the fields you have empty: A message has been sent to the employer, you are going to receive the reply soon. Customer experience specialists are in charge of making sure that customers engage favorably with the business they work for. Advanced seeds help mitigate risks such as disease and drought and allow . Get email updates for new Customer Experience Specialist jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Please note that all salary figures are approximations based upon third party submissions to Indeed. Review Services from the Viewpoint of the Client: If you want to become an expert in customer experience, you must experience the services you provide from the viewpoint of the consumer. Excellent listening skills, critical-thinker with attention to detail. I didn't pass the video interview. Agoda is an online travel booking platform for accommodation, flights, and more. Good command of written and spoken English to handle English speaking customers. Agoda is an online travel booking platform for accommodations, flights, and more. Keeping track of customer journeys. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Customer Experience Specialist - English (Singapore) . Syngenta Seeds is one of the world's largest developers and producers of seed for farmers, commercial growers, retailers and small seed companies. Apply to Reservation jobs available in Davao on Indeed.com, the worlds largest job site. The creation and application of plans to enhance the general customer experience may also fall under the purview of customer experience professionals. . 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