2023 Eurotunnel Le Shuttle. If you are travelling by van, please choose the relevant 'Van' option from the dropdown Vehicle menu. To validate your refund for shopping in EU countries other than France, you must obtain a custom stamp on your tax refund forms from our customs office which is located inside our Calais Terminal Building. All rights reserved. Freightlink is a registered trademark. The Administration Service Fee does not apply when booking or amending online and Flexiplus bookings. ASD Group Customs' Post - LinkedIn Tu es rigoureux(se) Perfect for souvenirs and delicious French foods to take home. All other countries: +33 (0) 321 00 20 61, From the UK: +44 (0) 3457 35 35 35 6Go to the formalities building to report your arrival ASA has the quality of 'interested in the load' conferred by the mandate and is therefore able to establish DSCE (CHED) from a Health Certificate (EHC). To help us improve GOV.UK, wed like to know more about your visit today. Create a My Eurotunnel account online. Your journey made easier. PABLO kiosks and customs offices are all located within our Calais Terminal Building. United Kingdom FR OFFICE: 885 Rue Louis Breguet 62100 Calais A team of professionals is at your disposal at the Port of Calais (O3 car park), at the Tunnel as well as at the Calais Truckstop car park. Youll need all relevant paperwork in relation to your movement. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Your shareholder personal reference will be emailed back to you. Take your family on a magical adventure to Disneyland Paris as it celebrates its 30th anniversary. You can use the PABLO kiosks in our Calais Terminal to validate your tax refund forms if purchases have been made in France. If you booked via a travel agent, tour operator, or coach operator, you will need to contact them to request any changes to your booking. Custom Office Detailed Information - European Commission You can unsubscribe at any time. Drivers can also view this information from their mobile device as soon as the shuttle arrives in Calais, so they can easily prepare to follow the green or orange route as instructed. privacy policy. Calais bureau. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. ASA therefore has access and assistance for Eurotunnel's SIVEP (Coquelles) and relies on the sister company BIMS in Boulogne-sur-Mer (fish / fisheries). First published on Mon 21 Jan 2019 06.11 EST. The goods must be taken to an inland border facility directly and must arrive in the same condition as the goods were at the time of importation. Polska Your booking/account will be unlocked when they have finished the amendment. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. An ATA carnet is recommended. Your information is handled according to our privacy policy, and you can unsubscribe at any time. To be able to ask for a VAT refund, you must prove to the authorities that you bought goods in the European Union and you will consume them in your country of residence (which MUST be outside the EU). Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. You may be charged the difference between the price for the original booking and the price applicable to the amended booking, see here for full terms and conditions. The terminal has a larger loading gauge than the rest of the French network owing to the oversized trailers used to carry the road going vehicles. [3] As a consequence, 12,000,000 m of material had to be removed to provide solid foundations, before work could begin on building the actual facility. Opened. If you use assistive technology (such as a screen reader) and need a From Spain: +34 (0) 902 30 73 15 This picturesque and affluent area of the south of France is where you will find some well-stocked boutiques and designer stores. On arrival in the UK, your ATA carnet can be stamped either at Stop 24 (M20 junction 11) or Waterbrook inland border facility (M20 junction 10a). Cookers and fires are not permitted on-site. ASA Brexit & Transit. You have accepted additional cookies. Customs and Immigration at Dover or Folkestone - Tripadvisor To amend your travel insurance please call our Contact Centre. French Customs will attend the location to carry out the control. The Decathlon Calais Store is just 5 minutes from our terminal. You can find out more about which cookies we are using or switch them off in settings. AA Shop Opening hours: 6am-6pm Monday-Sunday Brexit weighs on French exports to Britain in February - customs office If you are locked out of your My Eurotunnel account due to too many incorrect password attempts, you can either wait 4hrs before trying again, or reset your password to regain access immediately. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. The team leaders are: Messrs. Valentin Leleu, Antoine Deux, Simon Gosselin and Martin Wasselin. In addition, our teams of clerks operate a direct link between road drivers from England and their customs declarants who cannot be present at the terminals. If there is a control, ASA CTS staff will inform the driver. We use some essential cookies to make this website work. external temporary storage facilities (ETSF) Border Force customs offices will only reply to questions where: the question is about goods that are subject to a Border Force examination or check. When shopping in France, the easiest way to validate your tax refund form is to scan its barcode at a self-serving electronic kiosk, also called a PABLO kiosk. Only after control, when the results are positive, can the driver. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. PDF 1 2 3 4 5 6 7 8 Guide for drivers - ClickDimensions The French Customs Office advises on how to prepare for customs Cit Europeshopping mall, Carrefour Hypermarket and the Chanel Outlet store are located just a 5-minute drive from our Calais Terminal, offering you a quick way to shop. Here youll find outdoor markets, large shopping centres and small boutiques. Moldova Avenue Montagne is full of ski stores, perfect for preparing for your next winter break. The truck must be on location when the declaration is, Only when the truck is on location and when the driver has made himself known to ASA CTS staff will th. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Work has begun at the Calais Eurotunnel exit for a new border inspection post for horses and other large animals as part of a 20m no-deal . Please note there are no VAT charges for travel on our passenger service. One swipe of the mobile device confirms that the truck has passed through with its documents in order. Truck drivers using the Eurotunnel will have to become familiar with the new procedures in place at either side of the Channel as of January 1st. 28 Customs offices in GB000040. Calais : entry and exit gates to England. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. Once youve parked your vehicle, youll be asked to switch your engine off by the traffic marshal and to keep it off whilst youre parked. There are a few guidelines for shopping for tax-free items to help you keep the process smooth: Shopping in France is incredibly similar to in the UK, but there are a few things that are different that you should know before you go. Dont worry we wont send you spam or share your email address with anyone. At the end of the inspection, in the event of a favorable control, ASA also ensures the passage to the Customs Office to notify the passage T1, ATA Carnet, or any other customs documents. From the UK: +44 (0) 3443 35 35 35 This includes your details, amount paid and payment method (card details limited to last four digits). Fill in your details and well keep you informed about the most exciting offers, promotions and travel inspiration. More information about our Cookie Policy. Passenger services then started in December 1994. Oh no! Custom Office Detailed Information - European Commission The Border Force customs offices list has been updated. Service provided in partnership with AXA. Calais Truckstop is conveniently located just off the A16 which is the perfect location to serve trucks travelling to Calais/Dunkirk from Paris or from the east. Calais port tunnel bureau - Opening hours, Contact (FR620001) If you are locked out of your booking due to too many incorrect password attempts you can request another copy of your booking confirmation email (which includes your booking password). We also use cookies set by other sites to help us deliver content from their services. You have rejected additional cookies. Conveniently located just off the A16, Calais Truckstop offers 293 parking spaces for trucks in a fully secured parking area as well as, in cooperation with Calais Truckstop: offer a unique service for companies to facilitate their trade through Calais (ferry/Eurotunnel) and Dunkirk to the UK. Your information is handled according to our privacy policy, and you can unsubscribe at any time. Eurotunnel ZAC2 Boulevard de l'Euro: Tel. Ireland If your request is urgent, please contact the service helpdesk (+32)2 29 58181. You cannot get a VAT refund for: Yes. Search and find the nearest customs office from all customs offices in Europe with opening hours and areas of responsibility. If the tax refund form has not been validated for shopping in France at a PABLO kiosk or at a customs office for shopping in all other European countries, a refund will not be possible. Inland Border Facilities cannot be used for commercial storage. Eurotunnel Calais Terminal - Wikipedia Community and Common Transit UK offices list - GOV.UK any vehicle transporting abnormal loads, which are: a weight of more than 44,000 kilograms (kg), an axle load of more than 10,000kg for a single non-driving axle and 11,500kg for a single driving axle, class 1 substances and articles (explosives) and class 4.1 substances (polymerizing substances), vehicles subject to Special Types General Order (STGO) 2003. To try and speed things up as much as possible, the Eurotunnel has created a special Border Pass system, which you can read about further on our website here. Shop at a store that offers tax-free shopping, spending the minimum amount required for a VAT refund, which is over 100 in France (other EU countries will have different limits). If you would like assistance please call our Contact Centre. The team is the official representative of Customs brokers in contract with Eurotunnel during the Customs and SIVEP inspections Customs Agent (RDE) on the French Eurotunnel terminal The office is located at the Coquelles CDS (Centre Douane Sivep). Your booking/API password is included in your booking confirmation email sent to you when the booking was made, and is located about half way down with your booking reference number under the heading "Need to change something". All rights reserved. Our services are aimed at all RDE Customs declarants not present on the Cross-Channel platforms. the French Authorities were due to bring in a new requirement for all private attestations for exports of shelf-stable composite goods presented at a French BCP to be translated in Frenchfrom 1 January 2023. ASA Links - 2023 - All rights reserved. Sun & public holidays : 9am to 5.30pm, For more information, please visit ASAs official website: https://www.asalinks.eu/, Terms and Conditions - Terms of Access - Privacy - Cookies - Careers at SGS. Vehicles are charged according to their size. During all these stages, the designated ASA clerk ensures that the control and inspection formalities are carried out under the appropriate conditions and as smoothly as possible. You can use our customs service within our Calais Terminal to validate tax refund forms if purchases have been made in other EU countries. Will the size of my vehicle change the price I pay? version of this document in a more accessible format, please email, Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, List of goods applicable to oral and by conduct declarations, COVID-19 test validation approved products, external temporary storage facilities (ETSF), the question is about goods that are subject to a Border Force examination or check at the specified border location, any local service level agreements for clearing goods have passed. Our team of clerks is made up of health and veterinary experts and is able to manage all types of goods, live animals, food products, plants etc. and therefore provides CHED A, CHED D, CHED P and CHED PP. Waterbrook) before you arrive at the Eurotunnel Folkestone terminal. Border crossing procedure for Eurotunnel after hard Brexit: Border crossing procedure . When paying for your purchases, ask a member of the store staff for a tax refund form. Ready for some retail therapy? However, if the truck driver has not been equipped with a Eurotunnel Border Pass, it is important that he or she has barcodes (on the customs documents) or a GMR code (if going from France to Great Britain). It will take only 2 minutes to fill in. We also use cookies set by other sites to help us deliver content from their services. You may be liable to pay a penalty of up to 2,500. Trkiye. 'I'm stuck here': lorry drivers in Calais begin to feel effects of Our offices are open Monday - Friday 09:00 - 17:30*. The terminal is located at the end of a loop connected to the route from the tunnel; trains exiting the tunnel travel anti-clockwise around this loop and then pull into the terminal, meaning the locomotive that pulled the train will remain at the front for the next service through the tunnel. A non-refundable Administration Service Fee of 10 / 12 applies to all customers (except Flexiplus) who contact our Customer Service Team to change an existing booking which can be managed online. Thank you for submitting your details and signing up to our newsletter and latest offers. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk. There will be automatic number plate recognition cameras at the entry and exit points of the site. Available 24/7 physically, they ensure a permanent follow-up of arrivals on French territory for all customs formalities. Store and save your information, including passport details, vehicles, pets and payment methods and add it to your bookings automatically. Brexit: Calais traffic slow as new border controls face first test 2023 Eurotunnel Le Shuttle. From Calais freight ferries operate to Dover with DFDS Seaways and P&O Ferries, or you can get a Eurotunnel channel tunnel . This will also unlock your booking. Youll then take your documents to the front office and be directed to wait in your vehicle while the paperwork is processed. Calais is the closest and most convenient destination for tax-free shopping, only 35 minutes from Folkestone with Eurotunnel. However, make sure the food and drink is not consumed before you leave the EU. You should tell HMRC in advance that youre attending an inland border facility if the goods youre moving: Regardless of why you attend the site, if your goods have been flagged as held for a compliance check, you must let front office staff know about this upon your arrival. Please complete our online form, and we will be in contact with you as soon as possible. As a company importing and exporting non-perishable goods on a regular basis, such as commercial samples, exhibition goods, trade tools, etc, you can use ATA carnets (Admission Temporaire/ Temporary Admission) as customs documents when crossing the border. All the steps are thus accessible to you. Service provided in partnership with RAC Take consume to mean use which means all items must go home with you unused in their original packaging, Have your tax-free items and receipts ready for inspection, so if your items are packed away in your car, make sure they are easily accessible, Take photos of your tax refund forms after stamping or validating them using PABLO so you have evidence if there is a problem later with your refund. There is some limited government-provided Office of Destination capacity at the offices of Dover Western Docks and Stop 24 for those who need to use an inland border facility. Contact Us - Eurotunnel Le Shuttle Check what services are offered at each of our inland border facilities, not all inland border facilities carry out the same functions. A customs officer will stamp the form manually for you. A non-refundable Administration Service Fee of 20 / 24 applies to all customers who contact our Customer Service Team and request to make a new booking and 10 / 12 for a change to an existing booking which can be managed online. To help us improve GOV.UK, wed like to know more about your visit today. Present on the Cte d'Opale coast, we offer you optimal solutions to meet your Brexit-related needs. This charge will be the difference between the price you paid for the original booking and the price applicable to the new booking unless the amendment does not change the vehicle (including height), any accessories and date and time slot of your original booking. * bookings upgraded from Standard to Flexiplus or Short Stay Saver to Short Stay Flexiplus will be only be eligible for a refund of the upgrade cost, not the total cost of the booking. With most bookings you can do this online free of charge at eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. THE ONLY UK & EU POAO CLEARANCE SPECIALISTS, TEAM OF DEDICATED SPECIALISTS BASED AT MULTIPLEBORDERS, TEAMS BASED IN ENGLAND, IRELAND ANDFRANCE, LATEST SUPPORT ONGUIDANCE ASTHE TRADE AGREEMENT EVOLVES. We estimate that you will need between 1 to 2 hours at the facility to go through customs clearance. PABLO kiosks and customs offices are all located within our Calais Terminal Building. Legal Notice. Find out about the Energy Bills Support Scheme, Import, export and customs for businesses, Before you go to an inland border facility, Locations of inland border facilities (listed North to South), Tell HMRC that youre going to be attending an inland border facility, What to expect when visiting an inland border facility, nationalarchives.gov.uk/doc/open-government-licence/version/3, Check how busy an inland border facility is, Book in to attend an inland border facility, check if you need to report for an inspection, start a Common Transit Convention movement out of Great Britain (England, Scotland and Wales), tell HMRC in advance that youre attending an inland border facility, check if there are any delays at an inland border facility, end transit movement (office of destination), start transit movement (office of departure), under the Common Transit Convention and youre not using the services of an, into the country under the Common Transit Convention and youve been instructed to report to a site for those goods to be checked, excluding live animals, covered by the Convention on International Trade in Endangered Species of Wild Fauna and Flora (, are travelling in and out of the UK by other ports, are using the services of an Authorised Consignor or Consignee (, are using other (non-Common Transit Convention) import or export procedures to move your goods in or out of the UK. Dover/Folkestone Eurotunnel Freight (DOVER) Phone: +44 (0) 3001060726 . It will either be cash or put onto the credit card used to make the purchases. Apple iPad Normally 380,Tax-free price: 316.67, BTWIN Childrens Bike (from https://www.decathlon.fr/) Normally 210, Tax-free price: 175, Head Skis (from https://www.decathlon.fr/) Normally 250, Tax-free price: 208.33. This document can therefore be referred to for not only your travel arrangements, but can also be presented in order to make a claim such as expenses, etc. CUSTOMS FORMALITIES MUST BE CARRIED OUT BEFORE THE VEHICLE ARRIVES AT THE PORT OF CALAIS To ensure an optimal flow, it is essential that the formalities have been carried out - both for import and export - on the French online customs declaration platform : pro.douane Do not hesitate and contact us! This means that every time you visit this website you will need to enable or disable cookies again. Contact with Border Force customs offices must only be about urgent questions about the physical intervention by Border Force of goods at: Border Force customs offices will only reply to questions where: Border Force is not responsible for delays caused by other government departments, ports, agents or supply chains and will not reply to these questions. For example, theyll check that there are no leaks and that the vehicle is not prohibited as a result of these checks. The details of those passengers travelling in your vehicle are only required if you have purchased personal travel insurance. All prices include taxes, so you will not need to calculate how much you owe on top of the price tag. The site chosen was a large greenfield area of more than 1700 acres, which provided significantly more space than the British terminal. Join My Eurotunnel to experience a whole new world of benefits. Custom Office Detailed Information - European Commission If you need to use an inland border facility and are coming to Kent from elsewhere, you should get ready before arriving in Kent. Please enable Strictly Necessary Cookies first so that we can save your preferences! In order to accommodate these services, it was planned to build a brand new vehicle terminal on each side of the tunnel that would allow cars and lorries to be loaded quickly onto the trains. This formality is necessary to allow the pre-notification preceding the documentary, identity or physical checks. All customs control will take place on site at Calais Truckstop. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Do not wait until youve reached the port in Kent or you will be turned back. It is also used by HMRC. The ASA & Calais Truckstop staff can also perform closure of the Export declaration for goods which will leave the EU. . Get instant help by visiting our Help Centre for searchable FAQs and information on all aspects of travelling with Eurotunnel Le Shuttle. Make travelling even easier with a My Eurotunnel account, Click here for our partner offers and savings, You have permanent residence in a non-EU country, You spend more than 100in France (other EU countries have different limits), Reduced rate for certain products and services: 2.1%, Bring your passport with you when you go shopping. Unfortunately we have not been able to receive your details. Once the truck is in the Pit-Stop, the registration number is captured automatically using connected technology in place across the terminal. Our guide to tax-free shopping tells you how to save! So eligible tax-free goods include: clothing, jewellery, fragrances and food and drink items. With most bookings you can do this online free of charge at www.eurotunnel.com/my-eurotunnel using the password which was in your emailed booking confirmation, or by logging into your My Eurotunnel account. Arrival in Calais - Border requirements - Eurotunnel Le Shuttle Freight If you lock your account/booking due to too many failed password attempts, please wait at least 4hrs before trying again, or reset your password. We are using cookies to give you the best experience on our website. The tunnel was officially opened on 6 May 1994, with services between Cheriton and Coquelles beginning in July the same year, when the first freight shuttles started running. ATA Carnets At Port Of Dover & Eurotunnel | Dynamic Dox Hrvatska Our location thus allows us strategic access to the heart of the Ferry Terminal and the Channel Tunnel, which therefore facilitates trade. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. The terminal consists of ten island platforms, with four overbridges connecting each platform to the autoroute. See our duty free page). Securing Vehicles & Cargo on Ferries Guide, Vehicle Types On Ferries & Eurotunnel Freight Guide, Port Pass Generator - GMR, PBN, Envelope, Portbase, Declare your ATA carnet at the Pit stop if not already confirmed via your Border Pass, Present it at the Customs booth located just after check-in where it will be stamped. From Belgium: +32 (0) 70 22 32 10 But new regulatory and customs checks do apply. It means faster and easier bookings each time you travel, with all your documents at your fingertips and essential travel alerts through your journey. You only need to attend an inland border facility if youre arriving at the Port of Dover, Eurotunnel or Holyhead and youre moving goods: You must follow instructions about whether you need to get your goods checked by customs on arrival or if youre able to continue your journey.