*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. I ordered a desk from Home Depot which shipped from Walker Edison. About Us - Office Furniture World Customer Rating. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. Only part of our order arrived, and we have been attempting to receive the missing piece but the company is impossible to get ahold of - there is a 'customer service extension' on their phone line but it goes to nothing and no one ever answers, I filed an inquiry via their website/by email (as directed on their website) on September 19, with no response (it has been a month). Customer Reviews are not used in the calculation of BBB Rating. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). BBB Business Profiles may not be reproduced for sales or promotional purposes. We do show you originally reached out on June 27th and we were unable to get to your request until July 15th. All locations close daily for lunch, 12-1. No response International Association of Better Business Bureaus. I was overcharged. No response Thank you for notifying us of this Customer complaint. We offered to have the request place on hold until the warehouse opened again and/or have the Customer reach back out to Amazon for a refund. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. It did not and the order was marked as 'delivered.' Meanwhile, I have a bed that I cannot use and cannot return. I knew that wasn't the case because it was too many parts damaged. On: ****************** opted to wait for the warehouse to re-open. So I called them and during phone call was disconnected and not at my end. Please do let us know if you are needing any further help. 11/29: i emailed support@walkeredisonshop.com to request the 2nd tracking number. If not, please refund me. The two chairs and the table arrived on September 17 and because we often receive partial orders from Lowe's, we expected the bench to arrive separately in a day or two. WebBest Buy has honest and unbiased customer reviews for Walker Edison - Modern 70" Open 6 Cubby Storage TV Stand for TVs up to 80" - Grey Wash. Read helpful reviews No one has returned my emails and I have sat on silence holds for over 2 hours. spoke with a woman who promised a call back by EOD. Key Principal: Brad Edison Bonham See more contacts. Hello *****,I am so terribly sorry about your item.I completely understand your frustrations and empathize.As for a Full Refund you will need to reach back out to ********** for financial compensationas they did take your payment.I profusely apologize and recognize the situation and will let my supervisors know.Thank you for your patience and time through the process.Stay safe and have a good day. WebB J's Warehouse is a furniture store that serves the Hammond, Louisiana area. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In Drive-thru service available at all Walker Edison | Complaints | Better Business Bureau I'd never do business with them again and quite frankly, I'd return the product if I could. Walker Edison Furniture Company58 in. Caramel Wood TV Stand with 3 Drawer Fits TVs Up to 64 in. with Cable Management Model# HD58IV3DCA (29) $37846 Best Seller Walker Edison Furniture CompanyMid-Century 2-Drawer Solid Wood Caramel Nightstand (2-Pack) Model# HD8275 (61) $25770 /set$368.03 Save $110.33(30%) Awful company through and through. Thank you for reaching out and providing that information. Voicemail box is full, couldnt leave message. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. Well guide you through the process. I did just that FOUR times and never heard back although rheir form states they will get back in 3-4 days. The box was damaged and two corners of the desk were damaged. We have followed up on your request and provided a resolution on this matter. So, I filled out a missing parts form from Walker Edison and they never replied. It arrived It was received damage on the box and frame (I have photos). Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. We would like to extend our sincerest apologies for the delays in getting to your request, as well as the complications with your furniture. In one of the drawers the screws were too big for the hole so the wood ended of splitting. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. This case is surprising to me as the exchange we had with this Customer was lovely. Wooden deck set (deck table and 4 chairs w/ pillows) (online purchased April 2021) instructions followed for setup. Once I seen it, I was infuriated! The pieces all went together wonderfully and the tv stand is very sturdy. Investor Since. Customer Log in to manage your orders, payout reports, store statistics, and general settings. They did not. Customer Reviews: Walker Edison Modern 70" Open 6 For product information, help assembling a product, or for any other customer support issue, please contact us at service@walkeredison.com or call us at 1-877-203-2917 Our service team will process your parts request as quickly as possible. We are experiencing a backlog and may take 7-10 business days. Have a question? Call lasted 6 minutes, no call back received. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. WebOverview. Looking into this it appears that you reached out to us asking for a price match after an item you purchased went on sale after your order went through. Very disappointed to learn that we are not the first to experience similar problems with this company. I sent an email to their customer service and they didn't reply until I called their phone number. No one has even personally emailed me to say they will take care of my issue. I completed an online replacement parts form on their website requesting parts 1, 2 and 16. This information is Walker Edison's Customer Service Team will reach out to this Customer today to ensure her complaints are addressed. They are scamming me and I'm exhausted of it. B J's Warehouse - Hammond, Louisiana furniture store Sincerely, 11/30: emailed support@walkeredisonshop.com again. The link goes nowhere and the tracking number is the same as the order number. WebVisit the Walker Edison Store 468 ratings -23% $51300 List Price: $669.00 FREE Returns Available at a lower price from other sellers that may not offer free Prime shipping. Lowe's was not helpful and informed us that it was the furniture company's responsibility to make it right. Thank you for your patience and understanding. I'm just trying to get the necessary hardware, which was never packed in the box. I ordered a tv stand from Walker Edison on January 4, 2023. This was very unfortunate. I ordered a bed frame from Walker Edison which arrived on 1.2.23. Our sincerest apologies for the delayed response time, we are currently working through a back log. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Our complaint is similar to others here. It arrived without its hardware. We were able to put the unit together and now have it in place with our tv on it. Which I did and they just forwarded it back to W.E. 2. BBB Business Profiles generally cover a three-year reporting period. 4. Thank you and have a great day! Participating Rounds. 6 complaints closed in the last 12 months. They admitted this to me in email almost immediately and said they were refund me. Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. This is currently the cheapest offer among 5 stores. They couldve wipe it off but didnt care enough to. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not show a reply from ************** after this email was sent. This is month five of me trying to get a refund. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). I left my concern, contact info and inquiry #*****. I went weeks with no response at all. I bought a Walker Edison bed through Amazon. They never called back. Im so disappointed in the way I have been treated and the lack of response is extremely frustrating. The unit was sent at her request to replace the original piece she received with damange. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. directly. Inquiry # ******. Visit the Walker Edison Store 231 ratings -23% $29761 List Price: $389.00 Delivery & Support Select to learn more Ships from BisonOffice Eligible for Return, Then I received an email back, telling me to contact the Amazon seller and have them submit a replacement parts form. WebD'Albor's Homefurnishings is the premier Furniture, Mattress and Appliances Store in the Plaquemine, Louisiana area. Amazon.com: Walker Edison AZGWRCST3DB Portofino 3 Next spring season brought back out to patio. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. They have promised me several times they were going to refund me but never have. Called manufacturer of this furniture as Overstock(seller) said their warrenty expired. WebOffice Furniture World, Inc. has one of the largest selection of quality new office furniture in Louisiana. Order number ******************* Order Total $369.99 and $399.59 with tax. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The only emails I have received are automated responses to my emails asking for help. Has been 20 minutes. Walker Edison Andre Modern Solid Wood Dining Table, BBB is here to help. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. We asked that you cancel the chargeback and let us know when it was done so that we could refund the price match. Customer Reviews for Walker Edison Furniture Company Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. Thank you for reaching out and providing that feedback, it is greatly appreciated. Flowing up again regarding the status of hardware or another unit. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. Get free shipping on qualified Walker Edison Furniture Company products or Buy Online Pick Up in Store today. #1 Home Improvement Retailer Store Finder Truck & Tool Rental For the Pro Gift Cards Credit Services Track Order Track Order Help The Home Depot Logo To See Inventory Choose A Store Delivering to