Can it be that this echo plus device simply failed? Why Does My Alexa Stop Playing Known Issues You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. For Apple/iOs users, youll need to visit the App Store. You can also ask Alexa to play music from a specific artist or album. You can also ask her to keep playing the last song or station that she played. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. Switch Wi-Fi networks, if possible. Finally, ask Alexa to play the playlist for you. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. Streaming music to your Amazon Echo typically goes on without a hitch. Voice requests to control Sonos and play music will likely fail. If you have any further questions, feel free to reach out to us. No matter which app store you use, make sure to keep the Alexa app up to date. If the Bluetooth device is displayed as a Your only other option would be to use your mobile device with your Echo via Bluetooth. Did your Echo have connectivity problems? I have just tried again to get it to play that radio station via voice command and it did. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Enter your username or e-mail address. Go to the Search bar, and hit the Alexa Skills category. You can stream music via your Amazon Echo in a few different ways. Please check your device settings to ensure Wi-Fi stays enabled. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! Tap on your Echo device, select Bluetooth Theyll be able to help you determine the root of the problem and may be able to provide a solution. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. I am quite new to this device, but have been happily using it without any real issues until last week. | Tap on the Echo of your choice, and your device will connect. Your WiFi may be affected by interference which would cause Tap on the i next to the Wi-Fi network youre connected to. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. So, whats causing this issue and how can you fix it? One possibility is that your WiFi connection is not strong enough to support streaming music. Unfortunately, when you open up the Alexa app on your phone, youll If that doesnt work, go down the list until the problem is solved. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? |. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. Alexa will play music for about an hour before turning off. This is based on how long the music has been playing and how loud the music is. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. For more information please visit our Service Status Page. Sadly, I am having exactly the same problem with the same radio station again. There are a few possible reasons for why your Alexa might keep stopping when playing music. There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. Why does It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Some people might not want their Alexa device to play the radio all day, every day. radio (and many of them will also play your Bluetooth phone, same as the speakers). On the next screen, youll see the network youre currently connected to, as well as other available networks. For example, "Alexa, play thunderstorm sounds." If thats whats happening, there may be little you can do in this case. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the With an Echo Show, you can simply use the Checking on your Wi-Fi strength varies depending on which Echo you have. ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. If your Echo isnt visible, it may not be in pairing mode. We've identified a problem with Google Assistant. At the bottom of the screen, youll even see examples of other music streaming services you can link to your Alexa app. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. But dont worry, as connectivity issues are pervasive with these devices. When the light ring turns orange, your device will enter the setup mode. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. One way many people use it is for playing music. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? Alexa?? You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. Music is how many of us get through our day. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. There are a few common, and then those not-so-common issues that can cause this to happen. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. pic.twitter.com/CNXsPOfeuw. I've just played it by finding it via Tune-In in the Alexa app. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Music or Media Not Playing with Alexa - Amazon Customer Service These are not stubborn problems, and the following steps will guide you on the same. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". Keep Alexa Playing All Rights Reserved. If thats the case, its probably the Echo that doesnt connect. Alexa is a voice controlled assistant that comes with Amazon Echo. One possibility is that the Echo is experiencing connectivity issues. Head to Amazon's website for full These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. You get there by pressing Play at the bottom of the Alexa app home screen. Flashing on and off not going around. First, make sure that you have enabled the "night mode" feature in the Alexa app. WebConnect to your router's 5 GHz channel. Do not hesitate to contact Amazon customer service. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. All my devices connect back fine except my echos. Skills may also need updating or may need to be uninstalled, then reinstalled. Another possibility is that the Echos microphone is experiencing interference. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. If the Echo cant connect to the internet, it wont be able to play music. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. There are several possible explanations for why Alexa might stop playing music. You can use the Alexa app on your phone or tablet to connect your Echo to the 5GHz. This will reset the Echo and may fix any software issues. How long will Alexa play music before turning off? Perhaps a device update or Alexa app update will remedy these in the near future. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Choose from one of the available options. The most recent device Contact Us | Privacy Policy | TOS | All Rights Reserved. Due to the common nature of these problems, there are many workarounds. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. Yes, Alexa can play music for sleeping. Please try again in a few minutes. William Stanton If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Yvette is a freelance writer who also happens to be a smart home enthusiast! But with aux cords available in lengths of even 12 feet, its definitely a viable option! We suggest that you start with a tried and true fix for electronic devices: the restart. This has recently started happening on my Echo. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. Why is there no audio when I try to play a programme? Open the Alexa app's hamburger menu and select Settings. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. Alexa Read more Sometimes the music pauses to buffer one too many times or it just stops altogether! However, this range can be affected by obstructions. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. If you have any questions, feedback or suggestions about this article, please leave a comment below. 2.) The setup always goes smoothly but it soon loses connectivity. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. Fortunately, the chances of the issue being too serious to deal with on your own is low. How to Make the Amazon Echo Stop Playing Music After a Why Does Alexa Keep Cutting Out? Solved! - The Gadget Buyer The Amazon Alexa team said: Our apologies for the inconvenience. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. Read about our approach to external linking. | Please note that all comments go into a moderation queue (to prevent blog spam). Echo 2nd generation. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. If the Echo cant connect to the internet, it wont be able to play music. | Here are some useful tips for solving your Echos connectivity problems. | Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. Help fixing problems with BBC Sounds on your Alexa device To solve most streaming issues: Reduce Wi-Fi congestion by Then search for the Skill that youre looking for. On the next screen, go to the tab labeled Your Skills. Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. That can be a good thing since that leaves the 5GHz unburdened. Im Tristan Perry, the guy behind Smart Home Point. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. I even tried the hard reset to no avail. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Save my name, email, and website in this browser for the next time I comment. Go to the Amazon Music app, tap, and hold the app icon. My 2nd gen echo dot is a complete piece of garbage. You can ask her to play music from a specific genre, artist, or album. Here's how you can make your Echo stop talking so much, too. If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. So what gives, and how can you fix it? Make sure that your Echo is connected to the internet and that your internet connection is working properly. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. Amazons help isnt at all helpful on this one! First, you can stream music to your Echo via the Alexa app. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update You can ask her to play a song, a station, or a playlist. 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Meaning, you can practically see your Echo from your mobile device, and vice versa. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. iHeartRadio disconnects? Fix Streaming Problems & Time On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. However, in general, Alexa will play the radio all day if you want her to. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. If the Alexa app needs to be updated, youll see it under Apps that need to be updated. This is one of the most common reasons that your Echo has to keep buffering your music, or it stops altogether. Thanks! I had the same issue on my echo dot this morning. My Echo plus worked flawlessly for a couple of years. You can ask her to play music from a certain genre, artist, or album. Can Turning Smart Bulbs Off And On At A Switch Damage Them? If nothing else helps, factory reset and starting from scratch will most likely do the trick. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. If youd like to join in, please sign in or register. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Bluetooth has an average range of 30 feet. Starting with the simplest solution is an excellent place to begin. Recently moved. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. WebThere are a few basic troubleshooting steps that may resolve these issues. You can either create a new playlist or add songs to an existing playlist. Wait for about 30 seconds, then turn the router back on. In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. Thats what i need to know, not how to connect. If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. Welcome to the Digital Spy forums. Unrestricted: The app will be permitted to run in the background without any restrictions. Amazon Echo Alarm Is Unreliable (Its Too Quiet Or Doesnt Go Off! This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. One possibility is that the Echo is experiencing connectivity issues. In the Alexa app, you can connect to your favorite music streaming service via Skills. playing radio With an Echo Show, you can simply use the screen. You speak into the void, and nothing happens. The next screen will tell you the strength of the Wi-Fi network. 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Wi-Fi connectivity issues can cause media and music to buffer or not play. At the end of the day, we all want to be able to listen to our music uninterrupted. 9 common Amazon Echo problems and how to fix them quickly