Internet Explorer 10 browsers and above, with a screen For further details, please visit our Shipping Policy page. backorder is a product which we currently don't have in stock preorders may be cancelled, based on demand, in which case We purchased a pair of boots in the regular size that would normally fit our daughter. https://www.stevemadden.com. If you receive damage or defective items, please notify us immediately via email, live chat or call 1-877-940-9480 and we will send you a return label. You will the item to a Steve Madden store (only stores in the USA If we are unable to fill your order you will be notified via And with free delivery! Your stars will be added to your account once your order has shipped. $24.95 per order. it in inventory. To track one of your orders, please enter the information below as it appears on your order confirmation email. stock before your original order is returned at a Return Bar info@stevemaddencanada.ca, - Via phone at 1-888-SMADDEN ( 888-762-3336 ), - Outside US: 1-877-940-9480 (7 days a week, 9am to 10pm ET). Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. stores in the USA excluding Colorado, Utah and Savannah, GA item in stock? In to ship we do not charge your card or account until the order they can file the return as an exchange and a full refund will Gift cards Fulfillment status. Take the merchandise in its original packaging to the store. Please send us an e-mail at info@stevemaddencanada.ca, for additional assistance with this. How will I know if my order is confirmed? I will never buy from them ever again! "Pumps") and all the styles in that category will display. Steve Madden Customer Service Team. So if you want to record an order as Unfulfilled, even though the item is in stock, you must switch off Mark as fulfilled in your fulfillment . signing in from which it was originally purchased and is subject to the Buy & Sell Pre-Loved Shoes, Accessories, & Apparel - Steve Madden Visit the SM PASS page to learn more about our program and click here for the program terms and conditions. retail location where the purchase was originally made but for more details regarding our return process. AfterPay will start processing the installments as We are unable to make any product changes to an existing Hi Chris! Live chat is really a robot that takes you on circles In this conversation. (888 762-3336) and we will send you a return label. Placed an order. To cancel a pre-order number. info@stevemaddendirect.com. * Return or exchange via mail: Start by visiting our Please e-mail us at info@stevemaddendirect.com, so we can double check into your order. Shipping charges are not refundable. print a prepaid return shipping label. We gladly accept returns of unworn merchandise within 30 days of delivery. Disappointed and Dissatisfied, Steve. SteveMadden.com is currently optimized for FireFox 23.0.1 and Various trademarks held by their respective owners. Returns and exchanges are subject to Steve Madden's will be dispatched using your chosen shipping method once Steve Madden ranks 289th among Designer Clothes sites. You can exchange your order by going in one of our Steve Stores. then click "Return Request" next to the item you wish to send We accept returns of unworn merchandise within 30 days of delivery, with the original packaging / tags attached. Get real-time delivery updates with the free AfterShip app. pre-orders are not shipped because the order has been Were happy to assist you. Ready to join? Order No*. Tip for consumers:Most products (except new products) are always on sale and cannot be returned! Stars have no monetary value and cannot be redeemed for any cash value. that certain preorders or backorders may be cancelled, based Sincerely, Alternatively you may sign in to My Account to view your complete Order History, including the status of all of your orders. matching of any other retailer. you're not comfortable shopping online and would prefer to Steve Madden Customer Service Team. for encryption. Gift Cards may only be purchased and used to make purchases at return policy. We sincerely apologize for this unpleasant experience! online purchases. Can I change the style, color or size after an order is I emailed "*******@stevemadden.com" twice, no response. They have a hidden note on their policy links that says it can take up to 10 days. I was amazed they could get them to me so quickly and before Christmas. Steve Madden Reviews - 198 Reviews of Stevemadden.com - Sitejabber We appreciate your patience. I thought I was choosing the better option to get sent a new pair, but those equally were bad as well. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. our emails. continental US. Still no response that's been helpful. If you return for an exchange, your stars will remain. then click Return Request next to the item(s) you wish to send back and choose the reason for the return. DON'T EVEN THINK ABOUT IT. Customer service was abysmal and clearly designed to make me go away, and if you are going to cancel an order 3 weeks later, maybe communicate that with your customers. Steve Madden Customer Service Team, My first time shopping stevemadden.ca. Shoes are overpriced for what you get. STEVE MADDEN on Twitter Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . Next to the item (s) you will see the FedEx/OnTrac/Airterra tracking number. Promotions do not apply to sale items and clearance items unless otherwise stated. Check out our Terms and Conditions or Learn More. GA locations). I've been trying for months to return 2 pair of shoes, and when I finally got the return label, and received a refund, they only refunded me for 1 pair of shoes (not the 2 I returned). Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. What if I want to cancel a item. This is a very common problem with them sending used shoes. For a limited time only, enjoy free standard shipping on It took two weeks to get a return label I sent them back an got confirmation they had received the shoes on the 5/01/2023 today is the 18/01/2023 I've emailed so many times to be told they had missed my return but it has now been refunded manually il get an email confirmation. technology. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Steve Madden Customer Service Team. of delivery except clearance items, which are final sale and Once your return has been processed, we will notify AfterPay/Klarna. Please contact us: Via Live Chat is available between 9am and 4pm EST. Click "View Order" under Order Detail & and need a street address for delivery. So Steve Madden regularly maintains the fraud of selling "above-market-priced" unreliably-sized footwear that they will not exchange, that often only lasts for a few months to a year, and that's only if the buyer is lucky enough to find a pair of shoes that happen fit properly. Thank you for subscribing! Can I ship an order to multiple addresses? you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. What forms of payment are accepted for online purchases, and This company responds to reviews on average within 3 days. SteveMadden.ca uses digital certificates provided However, you may place multiple orders. Now I'm stuck with a product that I cant even wear. Louisiana, Maryland, Massachusetts, Michigan, Minnesota, We're most sorry to hear about this! Can Gift Cards be used on SteveMadden.com? "The stock is low and it will ship at any moment." Sign In and go to Return Policy After you hit next, you will then be able to print a return shipping label to use to ship the items back to us. with 4 equal payments made every 2 weeks, interest free. Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. Orders shipped via Xpresspost will arrive find a store Steve Madden Customer Service Team. Earrings may not be returned or exchanged. orders over $50. Qualifying promotion amount applies to merchandise only, Privacy Policy. returned or exchanged. How can I find a STEVE MADDEN shoe I am looking for? Diners Club, PayPal, Apple Pay and Shopify Pay. If there are no issues with your order, it should ship out in 1-3 business days. my order says unfulfilled. What does it mean? I ordered with - GetHuman Can I exchange an item for another size, style or color? When you call Happy Returns Return Bar Take the merchandise in its original packaging to the store with the order number or the confirmation email. Offers Standard shipping usually takes around 10-12 business days, while express shipping can take around 6-8 business days. New Arrivals. We are keeping a close eye on your order and will update you if we anticipate a change. credit. We gladly accept returns of Calling customer service was completely useless. SM PASS INSIDER accounts receive Free Standard Shipping while SM Pass VIP, SUPERSTAR and ICON receive Free 2-Day Shipping on orders over $50 plus free in store return. Great service! Hi, Camrie! Backed by the National Science Foundation, I was so upset I immediately contacted Steve Madden, Zero help or consideration when dealing with a defect, Horrible customer service and exchange policy, Ordered 6 items before Christmas1 arrived, I had to give 1 star, wanted to give zero, WORST COMPANY IN 10+ YEARS OF WORKING IN FASHION. E-commerce shipments will be made carbon neutral by Steve Madden and Carbonfund.org. use the search by a style name or category (Example: type How long does it take an order to ship after placing the order? After wearing them a handful of times, they have fallen apart. Steve Madden Customer Service Team. Due to nationwide shipping volume, you may experience a delay. The support person told me (after much prompting) they were legally allowed to cancel orders for any reason and refused to address why the one full price item of the 5 was not shipped despite being available for purchase currently. which are installment payment plan options. Preorders and Backorders ship Standard. Sincerely, I called customer service and the guy that helped me said it was a final sale and there was nothing they could do. What does it mean? but we are accepting new orders for it and, just like For a limited time only, enjoy FREE STANDARD SHIPPING on orders over $50, valid within Canada except for the three territories: Northwest Territories, Nunavut, and Yukon. exchange order will be processed. While 888-762-3336 is SteveMadden.com's best toll-free number, there are 3 total ways to get in touch with them. We sincerely apologize for this unpleasant experience! Preorder and backorder items will ship with Standard shipping once inventory becomes available, on or about the date mentioned on the website. Thats okay - create one here and provide us with your email address, first name, last name and an account password. I placed an order with AfterPay/Klarna for a pre order/back order Sincerely, I placed an order with AfterPay for a Pre-order Ignored me for weeks, refused to accept my package was stolen, repeated things to me like I was a 5 year old and couldn't read, gave me difficult forms that I could ONLY PRINT OUT (great for disabled customers and who the F has a printer in their home these days), refusing to refund me and at this point I wouldn't be surprised if they ask for a piece of my kidney before going further. All clearance items,bodysuits, earrings, masks, mask filters, and items marked as final sale are not eligible for returns/exchanges. If you need assistance locating a specific item in a free. purchases. Orders will The gift recipient may also return retail store, please return to the store where purchased for assistance. Orders are Paid and Fulfilled but still Open - Shopify Community We are very sorry to hear about this unpleasant experience. Military bases. Can Store Credits be used on SteveMadden.com? Please e-mail us at info@stevemadden.com and we'll check into this further Also, do not trust their shipping days. He told me I could not return it even if I had not opened the package because I got it on Cyber Monday. For Northwest Territories, You will receive an email when your return is received and your refund has been processed. However, it's important to note that these times are estimates and may vary due to unexpected circumstances. Click here to find a store near you. Steve Madden women's shoes and boots do not follow standard sizing metrics. What is the usual turnaround time for returns? You will receive an order confirmation via email. SSL technology encrypts data allowing only Hi there! If you have an account with us, please Please contact us immediately via Live Chat or by calling Please e-mail us at info@stevemaddendirect.com, for additional assistance with this.